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WHO MAY USE CAP SERVICES?

If you are disabled, a former client of the DOR (up to one year after referral), a current client of the DOR or other agencies and programs funded under the Rehabilitation Act of 1973, you may be eligible for CAP services.

The Client Assistance Program (CAP) was established by Congress in 1973 to:
- Help improve communication between you and your Department of Rehabilitation (DOR) counselor
- Solve problems through mediation and negotiation with DOR
- Provide individualized advocacy services including assistance with DOR's appeal process
- Inform you of your rights under Title I of the Americans with Disabilities Act (ADA)
- Consult with you about the vocational rehabilitation system's services
- Ensure the protection of your rights
CAP SERVICES
- Investigate your situation
- Advise you of your rights
- Assist you in negotiating a mutually acceptable solution to your problem
- Represent you in administrative reviews and hearings
- Determine the merits of your request for post-appeal legal reviews and assist in the filing of legal actions when indicated
  YOU SHOULD KNOW . . .
  - There isn't any charge to you for CAP services
  - We serve clients with all types of disabilities
  - All information gathered by CAP is confidential and will not be disclosed without your permission
  - Sign-language or foreign language interpreters are available at no cost to you
  - The Santa Rosa CAP office serves all DOR offices in the Santa Rosa district, which extends to the Oregon border
  For Client Assistance Program assistance contact:
  
  Tanner Silva @ 528-2745 ext. 217
  
  click here to email Tanner
  
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